Privacy Policy

Last updated: 16 September 2026

Opsence is operated by Claudia Campbell, based in Sydney, NSW. We provide Operations Support and Community Partnerships services.

This policy explains how we collect, use, store and share personal information when you visit our website, contact us, submit an enquiry or use our services.

Information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address and phone number.

  • Your organisation name, role and business contact details.

  • Information you provide about your business, operational needs, event or program.

  • Correspondence, booking details and information needed to deliver our services.

  • Billing and transaction information.

  • Website usage information, such as your IP address, browser, device and pages visited, where collected through our website technology.

Please avoid including sensitive personal information in general enquiry forms. If a project requires access to sensitive information, we will discuss how it should be handled before it is provided.

How we collect information

We collect information when you:

  • Submit a website enquiry or LinkedIn Lead Gen Form.

  • Contact us by email, phone, social media or in person.

  • Request a proposal, book a service or participate in a project.

  • Provide information as an event organiser, service provider or business contact.

We may also receive relevant information through referrals, authorised client contacts or publicly available business sources.

How we use information

We use personal information to:

  • Respond to enquiries and discuss whether our services suit your needs.

  • Prepare proposals and manage client and provider relationships.

  • Deliver Operations Support services.

  • Source and coordinate providers for community events and programs.

  • Manage bookings, payments and related administration.

  • Maintain records, improve our services and meet applicable legal obligations.

If you submit a LinkedIn lead form, we will use your details to contact you about your enquiry and the support you have selected. Submitting an enquiry does not automatically subscribe you to a newsletter.

Where we send promotional communications, we will do so with your consent or as otherwise permitted by applicable law. You can ask us to stop sending these communications at any time.

When we share information

We may share relevant personal information with:

  • Service providers that support our website, email, document storage, administration and payment processing.

  • Professional advisers, where needed.

  • Event organisers and activity providers, where necessary to arrange and deliver a booking.

  • People you authorise us to communicate with.

  • Authorities or other parties where required or permitted by law.

For Community Partnerships, this may include sharing a nominated contact’s name, business contact details and relevant booking information with the organiser or provider.

We do not sell personal information.

Information handled during Operations Support projects

An Operations Support project may involve access to client systems, documents or records containing personal information.

We will agree on the access needed and any specific confidentiality and information-handling requirements with the client. Information accessed for a project will be used for the agreed work and handled in accordance with the applicable agreement and legal obligations.

Storage and security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

These steps include restricting access to people who need the information for their work and using appropriate account and device security.

We retain information for as long as needed for the purposes described in this policy, including applicable legal and recordkeeping requirements. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.

Cookies and website analytics

Our website is hosted on Squarespace and uses cookies and similar technologies to support website functionality.

We use Squarespace Analytics to understand how visitors find and use our website, including traffic sources, pages visited and general usage patterns. This helps us improve our website and services.

You can manage cookies through your browser settings and, where available, our website’s cookie controls. Disabling some cookies may affect website functionality.

Accessing or correcting your information

You can contact us to request access to personal information we hold about you or to ask us to correct it.

We may need to verify your identity before responding. If we cannot fulfil a request, we will explain the reason, subject to applicable law.

Privacy questions and complaints

If you have a question or concern about how we handle your information, please contact:

Claudia Campbell — Opsence
Email: info@opsence.com.au
Website: https://www.opsence.com.au/

Please describe your concern and the outcome you are seeking. We will review it and aim to respond within 30 days.

Where your concern falls within the jurisdiction of the Office of the Australian Information Commissioner, you can contact the OAIC at www.oaic.gov.au if it remains unresolved.

Changes to this policy

We may update this policy when our services or information-handling practices change. The current version will be published on this page with its updated date.